Ecotrak integration
Ecotrak customers expect every work order kept up to date. konexall updates Ecotrak from your field service software, so your technicians stay in your software and your office stops retyping.
Start your 7-day risk-free trialWhat konexall does
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Update Status
Map your job statuses to Ecotrak’s: Accepted, En Route, Arrived, Pending Parts, Submitting Proposal, Return Visit Required, Completed, Not Fixed or Rejected.
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Clear answers when Ecotrak says no
Each Ecotrak customer sets its own rules for which status can follow which. When Ecotrak refuses a change, konexall tells you which statuses it would accept, so you know what to fix.
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Send Notes
Job notes marked customer-visible are added to the work order in Ecotrak. Internal notes stay internal.
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Send Attachments
Photos and files marked public are uploaded to the work order’s documents, up to 50 MB each.
Your field service software
konexall works with Simpro today. It adds a custom field, konexall Third Party, to your Simpro customers: set it to Ecotrak on each customer whose work comes through Ecotrak. Put the Ecotrak work order number in the job’s Order No.
Using different field service software? Tell us what you use, and we’ll build the connection.
Get started in 4 easy steps
Create an account
Select your Software
Select your
Customer’s Software
Select your Actions
Questions
Do I still pay Ecotrak’s monthly fees?
No. You will no longer pay Ecotrak their monthly fees.
Why did Ecotrak refuse a status?
Ecotrak customers set their own rules for which status can follow which. A common cause is a skipped step, such as going to Arrived without En Route. konexall tells you which statuses Ecotrak would have accepted.
Do my technicians need the Ecotrak app?
No. They work in your field service software, and konexall brings Ecotrak up to date.
Can konexall create jobs from Ecotrak work orders?
Not yet. Today konexall sends your updates to Ecotrak. Creating jobs is available for ServiceChannel; contact us if you need it for Ecotrak.